Q. Where do you ship from?
A. Most orders ship from U.S. warehouses.
Q. Which countries do you ship to?
A. We currently ship only within the United States.
Q. How much does shipping cost?
A. Shipping is free for orders over $100. Orders under $100 incur a flat rate of $4.95. All costs are clearly displayed at checkout—there are no hidden fees.
Q. How long does it take to process my order?
A. Orders are processed within 1–3 business days, Monday through Friday. Orders placed on weekends or after 10:00 PM CST will be processed the next business day.
Q. What is the estimated transit time?
A. Domestic U.S. deliveries usually arrive in 4–8 business days after processing. The estimated total shipping time is 5–11 business days.
Q. Which couriers do you use?
A. We primarily ship via USPS for reliable and trackable delivery.
Q. How do I track my order?
A. After your order ships, you’ll receive an email with your tracking number and courier details. You can also track your shipment directly on our website via the “Track Your Order” link or by contacting us.
Q. Which currency will I be charged in?
A. All transactions are processed in USD. While prices may be displayed in other currencies for convenience, checkout occurs in USD at the current exchange rate.
Q. How can I pay for my order?
A. We accept Visa, Mastercard, Discover, American Express, and PayPal.
Q. Will I receive a confirmation after placing my order?
A. Yes. An order confirmation email with your order number will be sent to you immediately after purchase.
Q. Can I return an item for a refund?
A. Yes. Please review our Return Policy before initiating a return. Contact us with your order number and reason for return to ensure eligibility.
Q. Who pays for return shipping?
A. Customers are responsible for return shipping costs unless the item is defective or incorrect. Once confirmed by our customer service team, we will provide return instructions.
Q. Is checkout secure?
A. Absolutely. All payments are encrypted and processed securely.
Q. Will you sell my email or personal information?
A. No. We never sell customer data. Your email is used only for order updates and optional newsletters.
Q. Who can I contact if I have an issue with my order?
A. Email us atsupport@bunishoes.com, use the Contact Us form on our website