Shipping policy
Shipping Policy – Buni Shoes
At Buni Shoes, we are dedicated to providing a seamless and transparent shipping experience. Below are the details of our shipping process.
SHIPPING RANGE
Countries: We currently ship to the United States and the United Kingdom.
UNITED STATES SHIPPING
Shipping Costs: Free shipping is available for all orders within the United States, with no minimum purchase required. No Hidden Fees: All costs are clearly stated at checkout.
Order Cut-off Time: 7PM (GMT- Pacific Standard Time)
Handling time (days): Orders are processed within 1–3 business days, Monday to Friday. Orders placed on weekends or public holidays are processed the next business day.
Transit time (days): 4–8 days (Monday to Friday)
Estimated Total Delivery Time: 5–11 business days
Shipping Carrier: We mostly ship via USPS.
UNITED KINGDOM SHIPPING
Shipping Costs: Free shipping is available for all orders within the United Kingdom, with no minimum purchase required. No Hidden Fees: All costs are clearly stated at checkout.
Order Cut-off Time: 7PM GMT (Greenwich Mean Time)
Handling time (days): Orders are processed within 1–3 business days, Monday to Friday. Orders placed on weekends or UK public holidays are processed the next business day.
Transit time (days): 4–8 days (Monday to Friday)
Estimated Total Delivery Time: 5–11 business days
Orders shipped to the United Kingdom may be subject to customs duties, import taxes, or VAT charges imposed by UK customs authorities. These fees are the responsibility of the customer and are not included in the product price or shipping cost. Buni Shoes has no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
ECO-FRIENDLY PACKAGING
Sustainable materials are used to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking details, including the courier name and tracking number.
- Track Your Order: Track your shipment here.
- Support: For questions about tracking, visit our Contact Us page.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact customer service within 7 days of delivery at support@bunishoes.com
- Resolution: We will resolve the issue promptly by sending a replacement or issuing a refund.
If you have any questions or need further assistance, feel free to contact us at support@bunishoes.com
Customer Service
- Hours Of Operation: Monday to Friday, 8:00 AM to 7:30 PM (GMT- Pacific Standard Time)
- Response Time: We typically respond within 24–48 business hours.
- Weekend Note: Emails received during weekends or holidays will be answered on the next business day.
For other details, please visit our Faqs page: https://bunishoes.com/pages/faqs