We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@bunishoes.com
Please note that returns will need to be sent to the following address: 2093 Philadelphia Pike, Claymont, Delaware 19703, United States, ONLY upon confirmation from us!
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@bunishoes.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
If you receive an item in the wrong size, or different, or find it unsatisfactory, please contact our customer support team within 3 days of receiving the product. We will guide you through the exchange process and assist you in selecting the appropriate size or an alternative item. The item must be returned in its original condition, unused and unwashed, with all tags and packaging intact.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@bunishoes.com
If you have any questions or need further assistance, feel free to contact us at support@bunishoes.com
Customer Service
Please read all the refund/exchange policies before contacting us.
Thank you for shopping with us!